Privacy Policy
This privacy policy explains how Moskat Nail Studio looks after personal information you give us or that we learn by having you as a client. This policy explains how we do this and tells you about your privacy rights and how the law protects you.
What information we collect about you
We collect information about you when you book an appointment for a treatment and visit the studio for a treatment, whether contact is online, on paper, by email or over the phone.
The information you give us may include your name, email address, phone number, relevant history which may suggest that a treatment should not go ahead or certain products should not be used (eg allergies, pregnancy, skin conditions), payment and transaction information, your IP address.
How information about you will be used
In law, we are allowed to use personal information, including sharing it outside the studio, only if we have a proper reason to do so, for example:
- To fulfil a contract with you, i.e. to provide the treatment you have requested and to communicate with you about your appointments
- When it is in our legitimate interest, i.e. there is a business or commercial reason to do so, unless this is outweighed by your rights or interests
- When you consent to it: we will always ask for your consent to hold and use health and medical information.
We will therefore share your information with:
- Supplier of our online booking system: Squarespace
- Providers of our payment systems: Stripe and iZettle
We have rigorous data protection and security policies in place with all our suppliers.
We will not share your information with any other third party without your consent except to help prevent fraud, or if required to do so by law.
Marketing
We are not using your personal information for any kind of marketing activity and we don’t share it with any third parties for marketing purposes.
If this will change in the future, we will first ask for your consent to receive marketing information and will provide clear instructions how to opt out at any time if you would change your mind.
How long your information will be kept for
Unless you request otherwise, we will keep your information for a maximum of 1 year from your last visit to the studio.
After a year we will delete all your personal information, except for your name, relevant client history (eg allergy test records which we keep for 4 years) and financial transactions (which we are obliged to keep for 6 years).
Where your information is kept
Your information is stored on secure servers of our service providers: Squarespace, Stripe, iZettle, Evernote Corporation. Any payment transactions are fully encrypted.
The paper form you fill in when you first visit the studio is digitised immediately after your visit, after that the physical copy is destroyed. The digitised version is stored on the servers provided by Evernote Corporation and is eventually archived and deleted according to our data retention policy.
Access to your information and correction
You have the right to request a copy of the personal information that we hold about you. This will normally be free, unless we consider the request to be unfounded or excessive, in which case we may charge a fee to cover our administration costs.
If you would like a copy of some or all of your personal information, please contact Diana Smirnova, the studio owner, by emailing diana.moskat@gmail.com
We want to make sure that your personal information is accurate and up-to-date. You may ask us to correct or remove information you think is inaccurate.
You have the right to ask us to object to our use of your personal information, or to ask us to delete, remove or stop using your personal information if there is no need for us to keep it.
Cookies
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This is used to track visitor use of the website and to compile statistical reports on website activity. For further information visit www.aboutcookies.org or www.allaboutcookies.org
You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result.
Other websites
Our website includes links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.
Changes to our privacy policy
We keep our privacy policy under regular review and we will place any updates on this webpage or on the printed copy. This privacy policy was last updated on 1st June 2018.
How to contact us
Please contact us if you have any questions about our privacy policy or information we hold about you:
- By email diana@moskatstudio.com
- Or write to us at Moskat Nail Studio, 2b Lowther Road, Brighton, Easy Sussex, BN1 6LF
You also have the right to complain to the Information Commissioner’s Office. Find out on their website how to report a concern: www.ico.org.uk/concerns/handling
Data Retention Policy
This policy sets out what information Moskat Nail Studio holds, how long we hold it for and when it will be deleted.
It also covers the procedure to follow regarding data requests.
Information held by us
We hold personal information about:
- Clients
- Former clients and prospective clients
We also hold information about financial transactions relating to these, i.e. treatments provided.
How long is personal data held for?
We aim not to hold personal data longer than necessary.
Unless requested by an individual, the following types of data will be held for the periods shown below, after which it will be securely deleted or destroyed:
- Client general records — 6 years – however they are automatically archived after 12 months of non activity
- Client health records — 4 years
- Financial transactions, invoices and supplier details — 6 years
- Emails — One year from the end of the month in which they were received or sent unless a longer period is relevant as above.
Where is personal data held?
Personal data about clients and financial transactions is held securely in our online booking system (provided by Squarespace) and in our payment software (provided by Stripe and iZettle). All personal data can be accessed only by authorised company employees.
Our providers are responsible for keeping the data secure and back it up, you can learn more about their practices in their own privacy policies, available on their websites:
All paper records are immediately digitised and destroyed.
How is personal data deleted?
Personal data is permanently deleted in accordance with the retention periods listed above from:
- Online booking system
- Electronic files, including Evernote notes
- Emails
- Paper records, which are securely shredded
Access to personal information, correction and deletion
See our privacy policy above.
All requests for access to personal information will be handled by Diana Moskat, the studio owner.
Responses to requests will be made within 30 days.
All information relating to the individual will be compiled into a report and collected from:
- Online booking system
- Financial transactions
- Emails
- Other electronic records
- Paper records (where applicable)